Sticking to the "quality first, credit first" purpose, Our
company commit following principle:
1、There is one year guarantee for our products ( dated of
product sale), heating element of steam generator and pool heater
is half year, but sauna heater's is three months (because of these
are wearing parts) .
2、 Tearing or any change number of components in machine, or
damage caused by transportation, installation,violation, operation
evrironment condition which are not compliance with manuals, or
facilities outside the machine ( non-equipment package) and
accessories, those above-mentioned are excluded from warranty
coverage which need to charge
3、 During warranty period, if the quality problem are caused by
fault after return back checking, those spare parts can be replaced
free in charge.
4、Our company has five service office: Shenzhen, Guangzhou,
Chengdu, Beijing, Shanghai, customer can return to any branch which
can offer 24 hours service for free repair with maintenance service
card (the same machine with same cards) , sending products back to
after sales maintenance office to fix is a good choice for anothr
city but customer bear shipping cost, if need to repair product at
site, extra trip cost will be charged.
5、Our company maintenance branch can offer free training
customer service personnel, will guide them the perating methods,
provide installation and operation manual, besides,will execute
instruction regulation strictly.
6、During the warranty period, the guarantee can not be extended
since wearing parts had been replaced, spare parts can not be
returned after approval
7、over warranty products, need to charge the cost of components
and materials but include maintenance fee, besides, for other
company's products, not only charge cost but also maintenance
8、our customers can enjoy technical consultation services freely